Privacy policy

1. Information you share

When you ask about service or an estimate, you may provide your name, phone number, email address, town or ZIP code, preferred contact method, and details about your heating or cooling system. You may also share a service address when arranging a visit.

2. How we use your information

We use the information you provide to respond to your questions, discuss service availability, prepare estimates, arrange requested work, and communicate about your project. Information related to completed work may also be used for service records, invoices, warranty questions, or rebate documentation you request.

Sending a service inquiry does not sign you up for marketing emails. We do not sell your contact information to advertisers or lead brokers.

3. Online requests and service providers

When online form delivery is available, your request is sent to our business email through an email delivery service. If the website cannot send your request, it displays an error and provides our phone number. An online request does not confirm an appointment.

Providers that host the website or deliver email may process information as part of providing those services. For urgent heating or cooling needs, please call. Forms are not continuously monitored.

4. Website operation and usage data

Website hosting and security systems may process technical information such as IP addresses, browser details, requested pages, and request times to operate the website, identify errors, and help prevent abuse.

We use Google Analytics through Google Tag Manager to understand visits, pages viewed, and interactions such as clicks on our phone links and successful service requests. These tools may use cookies and device identifiers and process technical information about your visit. A phone-link click does not establish that a call was completed.

We do not send the names, personal phone numbers, email addresses, or message text entered into our service-request forms as analytics event parameters. Google explains its data practices in its privacy policy. You can manage cookies through your browser settings or use Google’s Analytics opt-out browser add-on.

5. Records and security

We keep inquiry and service information as needed to respond to requests, carry out work, maintain related business records, and meet applicable recordkeeping obligations. No website or email service can guarantee complete security.

You can contact us to ask about information you have shared, request a correction, or ask for its deletion. Some records may need to be retained for completed services, accounting, or other applicable obligations.

6. Contact us

For questions about this policy or information you have shared: